FAQs

1. What products do you offer at TSAFLO?
At TSAFLO, we offer a carefully curated selection of high-quality products across various categories, including home accessories, jewelry, outdoor gadgets, smart watches, and premium pet products. Each item is chosen with an eye for elegance, functionality, and innovation.

2. How can I place an order?
Simply browse through our collections, select the products you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you can securely enter your payment and shipping details to complete your order.

3. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout based on your location. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.

4. How long will it take to receive my order?
Orders are typically processed within 1-2 business days, with delivery depending on your chosen shipping method and location. Standard shipping typically takes 5-7 business days, while expedited options may arrive in 2-4 business days.

5. Can I change or cancel my order?
Once an order is placed, we begin processing it immediately to ensure fast delivery. While we cannot guarantee changes or cancellations, please contact us as soon as possible, and we will do our best to assist you.

6. How do I track my order?
Once your order has shipped, you will receive an email with tracking details. You can track your order on our website or through the carrier’s tracking page.

7. What should I do if I receive a damaged or incorrect item?
We take great care in packing and shipping your orders. However, if you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We’ll work with you to resolve the issue promptly.

8. What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal for your convenience and security. Payments are processed securely through our trusted payment gateways.

9. Do you offer gift cards?
Yes, TSAFLO offers gift cards that are perfect for any occasion. Gift cards can be purchased on our website and used toward any product in our store.

10. How can I contact customer support?
If you have any questions or need assistance, our customer service team is here to help. You can contact us through our contact page or email us directly at tsaflo25@gmail.com. We aim to respond within 24-48 hours.