Shipping policy
At TSAFLO, we aim to provide our customers with fast and reliable shipping. Below is a breakdown of our shipping process:
1. Processing Time
Orders are typically processed within 1-2 business days. Please allow extra time for orders placed during busy seasons or holidays.
2. Shipping Methods and Rates
We offer a variety of shipping options to fit your needs. Rates are calculated at checkout based on your location and the size of your order.
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Standard Shipping: Delivery within 5-7 business days
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Expedited Shipping: Delivery within 2-4 business days
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Express Shipping: Delivery within 1-2 business days
3. Free Shipping
We offer free standard shipping on all orders over €100 within EU.
4. Shipping Locations
We currently ship to all locations within the United States and internationally to selected countries. If you're unsure about whether we ship to your location, feel free to contact us before making a purchase.
5. Order Tracking
Once your order has shipped, you will receive an email with your tracking number. You can track your order on our website or directly through the carrier’s tracking page.
6. Shipping Delays
While we strive to ensure timely delivery, shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. Please check your tracking information for real-time updates on your order’s status.
7. Lost or Damaged Items
In the unlikely event that your order is lost or damaged during transit, please contact our customer service team within 7 days of receiving your shipment. We will assist you with filing a claim and resolving the issue.
8. Customs & Import Duties
For international orders, customs fees, taxes, and import duties are the responsibility of the customer. These charges may vary depending on the destination country. Please check with your local customs office for more information.